Salary : 3LPA-3.4LPA

Job Title : Technical Support Executive (Voice)

Job Description:

• Answer phone/Chat/Email to respond to customer inquiries regarding the products & any technical troubleshooting with regard to the product for PC, MAC & Mobile.

• Assist customers with installation / uninstallation products
• Assist customers with product configuration, error messages & / or common issues
• Project a professional company image through phone & email chat interaction
• Provide customers with product and service information
• Provide assistance with regarding to customer service issues as well like (Renewing / refunding the product etc..,)
• Transfer customer calls to appropriate department if required
• Escalate the call to the next level if required

Job Title : Customer Support Executive (Voice)

Job Description:

• Answer phone/Chat/Email to respond to customer inquiries regarding the products & services.
• Assist customers with product configuration, error messages & / or common issues
• Project a professional company image through phone & email chat interaction
• Provide customers with product and service information
• Provide assistance with regarding to customer service issues as well like (Renewing / refunding the product etc..,)
• Transfer customer calls to appropriate department if required
• Escalate the call to the next level if required

• Language Threshold - B2 language proficiency.

• Basic Requirements:

·         Educational qualification – Plus two and above

·         Basic technical skills

·         Good communication Skills