This is an exciting, hands on, technical Software Engineering position responsible for providing 24/7 Problem/Incident Mgmt, Root Cause Analysis (RCA) assessments and governance, functional triage, customer impact assessments, and Major Launch Event Support for Consumer Account Management, Support websites and mobile apps. This position involves driving adoption of Site Reliability Engineering (SRE) within the SPT Operations by moving from a traditional Ops reporting and tracking focus to a DevOps focus. This position will also involve the establishment of an Operations intake model for production defects and issues reported by stakeholders including Business, Product and leadership. This position will also take part in interfacing with external teams, such as Iconic Launch Command Center, for heightened support of SPT defect and incident triage & providing status during Major Launch Events Responsibilities and Day to Day View ¿ Drive RCA and resolution of Sev 1 4 Production defects/issues, in close coordination with GTOC, Digital Product Delivery (PO/PM, Dev, QA), Tier 1/Tier 2 Engineers, Infrastructure, Network, Chief Security Office, and 3rd Party vendors ¿ Representing SPT Application defect triage and status with external organizations including Iconic Launch Command Center for Major Launch Events. ¿ Driving Root Cause Analysis (RCA) for production incidents & RCA governance ¿ Establishing Production Quality/Reliability Service Level Objectives (SLOs) for product teams, as well as ongoing tracking, reporting & follow ups to ensure Product teams are meeting Quality SLOs.

Indotronix is an Equal Opportunity Employer