The  CLI requires a team of analysts to support our Gulf Coast workforce board support project.  This project's objectives are to provide 4 service lines to the Gulf Coast workforce board that consists of 13 counties in the Houston/Galveston region.  This team will specifically support the launch of 4 new service lines: early learning program support, direct family services, training, and ELP assessment.   The analysts will support the following: 

•             organize, facilitate, and document a series of workshops with CLI subject matter experts to produce service definition document for 4 new service lines

•             Collabo*** with CLI subject matter experts, graphic design, and writers to produce standard operating procedure manuals 

•             Collabo*** with operations team to conduct service transition activities to begin operating the services 

CLI desires to hire a team of analysts consisting of 3 business analysts.  This team would include a senior member to serve as a lead with both analytic and team coordination skills.  

  Scope of work:

•             Workshops 

•             Organizing meetings

•             Facilitating meetings 

•             Documenting meetings

•             Produce service definition documentation

•             Create service documentation from supplied template 

•             Business process documentation 

•             Required outreach for enrolling participants into service 

•             Technology required to support 

•             Routine communications to participants 

•             Service metrics include data source and reporting methods 

•             Create intervention guides /manuals 

•             Collabo*** with CLI staff to create standard operating manuals for use by service delivery team 

•             Provide expertise gathered from service document definition 

•             Review and provide feedback on drafts 

•             Organize review by staff and customers and integ*** feedback into final draft 

•             Support service transition activities

•             Participate in planning sessions 

•             Coordinate with technical teams to 

•             set up reporting procedures for metrics reporting

•             Configuration of supporting software 

•             On-boarding of staff to supporting software 

•             Conduct orientation sessions for new staff on service requirements 

•             Support change management efforts both internal and external stakeholders

•             Participate and conduct end to end service testing 

•             Remediation of findings until acceptance criteria met 

  Deliverables: 

•             Project schedule 

•             Service definition workshops 

•             Finalized and signed off service definition documentation 

•             Finalized and signed off standard operating manuals 

•             Attend meetings

•             Workshops for document creation 

•             Daily stand up 

•             Weekly progress report via email 

•             Update time weekly in cost accounting

•             Complete tasks identified in Jira Service management projec t

•             Team lead deliverables

•             Back up for director for meetings and team questions 

•             Support team in escalating blockers to director and removing team obstacles 

•             Collabo*** with team and director to create schedule for completing work 

Milestones

The following are high level milestones for the service definition documentation from the contracting date for the team 

•             Assessment  30 days 

•             Mentoring 120 days

•             Training 60 days

•             Family support 90 days

The CLI project team defining the release schedule for the service transition and operation as a part of the overall project planning.  As this schedule becomes available, the director will collabo*** with the team to align to the project schedule.  

  Technical expertise 

•             CLI uses the following software to support this project and operations.  The analyst team should have a basic level of expertise in using these software. 

•             Microsoft Teams

•             Daily communication, risk log, decision log, file storage, meeting notes

•             Atlassian Jira Service management 

•             Task assignment and update of due dates

•             Overall project reporting 

•             Atlassian Confluence

•             Documentation of standard operating manuals 

•             Documentation of service definition 

•             Microsoft Visio or compatible flowchart management software

•             Create process flow charts 

•             Create diagrams during workshops 

•             Microsoft word

•             Fill out templates

•             Basic word processing; staff graphic designer will create template for manuals 

•             Kadence 

•             Software for scheduling office space on-site

•             Virtual Private Network software

•             For secure connection to on-premise IT resources 

Experience

•             Staff for these roles would benefit from having experience in the following areas: 

•             Process documentation (RACI creation, Input-Process-Output mapping, flow chart diagramming) 

•             ITIL (IT Infrastructure Library) framework familiarity 

•             3-5 years of experience facilitating requirements gathering workshops and documenting requirements 

•             Optional experience

•             Experience in non-profit or education organizations

•             Preferances

•             Team from single supplier 

•             Team members that have experience working together previously 

Terms

•             Feb through end of Aug 2023 

•             Full time 40 hours/week 

•             Hybrid roles

•             At least Weds and Thurs (potentially more as project dictates) at 7000 Fannin or 1851 Crosspoint Ave

•             Remote other days

•             Dynamic workspaces on campus

•             No fixed offices but a variety of spaces: collaboration, quiet work, meeting rooms

  Experience :

3              Required             process definition: creating flow charts, RACI, Input-Process-Output diagrams

3              Required             eliciting, analyzing, and documenting requirements

3              Required             Microsoft O365 suite including teams

3              Preferred            ITIL implementation

 

Indotronix is an Equal Opportunity Employer