Manager is looking for candidates local to RI location. 

Job Summary 

The service design team at PPL is seeking a strategic product designer to work closely with the service design and product teams to unite our internal and external products and services into continuous, thoughtful, and focused customer journeys. This person is a strategic partner to the customer experience design team and will work together to build out the service design practice for our customer and employee experiences across our multiple operating companies. 

About You 

• You are a seasoned user experience, product or service designer who excels at the process, strategy, user-flow, and blueprint side of experience design.  
• You are inquisitive to the core and strive to unpack a problem from all sides before, during and after solutioning. You are comfortable pushing past initial work requests to dig deeper and learn more to maximize design efforts.  
• Your early iterations are rough and rapid, but you can also refine and deliver polished artifacts once all corners of a problem are understood.  
• You have experience designing for both front stage and backstage experiences and understand how these worlds meet in the middle to deliver unified, delightful end-user experiences.  
• You thrive in a creative and collaborative environment and bring a yes, and… attitude to workshops, brainstorming sessions and group design activities.  
• You can articulate your design choices with creativity and clarity and welcome constructive feedback, and you are comfortable if not everyone agrees with your design decisions and are excited to work together to align on optimal solutions. 
• You value and appreciate diversity and inclusion and look for ways to incorporate these values in our work, processes, and interactions. 

About Us 

We are a 100+ year old energy company entering phase 3 of a tiered digital transformation. We are user-centric, customer-driven, and employee-focused. We strive to build seamless experiences for our millions of customers and thousands of employees across our 3 operating states. 

We value safety, trust, and work-life balance. We fail fast and believe that getting it wrong is often a first step towards getting it right. 

Job Responsibilities 

• Understand problem spaces and the service opportunities within them and develop strategies to own the work of the service design team and drive innovation with thought and purpose. 
• Initiate, design and iterate on service design artifacts and related deliverables. 
• Support the research team in their development of research plans to uncover new opportunities to continually enhance and optimize concepts and services. 
• Seek out opportunities to continually satisfy and delight the people who depend on our customer and employee-focused tools. 
• Work with the service design team to be the glue connecting the front stage and backstage of our employee and customer services. 
• Help to inspire, motivate, and guide the members of the design and product organizations. 
• Mentor emerging design talent in understanding the right balance between business, design and end-user needs.? 
• Care deeply about fostering an environment where people of all backgrounds and experiences can flourish. 

Basic Qualifications  

• 3-5 years of direct work experience in a relevant role; or bachelor’s degree in design-related field and 3+ years of direct work experience. 
• Experience creating user journeys, service design blueprints, user flows and other various tools to communicate service design decisions. 
• Able to clearly articulate abstract and / or complex ideas and concepts. 
• Comfortable working in new and unknown problem spaces and pushing past initial ideas to discover new areas of interest. 
• Experience with project and stakeholder management. 
• Ability to set realistic benchmarks and goals and manage the work it takes to achieve them.