Job Title: System Performance Engineer
Location: Walnut Creek, CA
Working Model: Onsite from Day 1
Job Description:
Must Have Skills (Most Important):
- Customers expect our networks to perform at a high level all the time. That’s where you come in.
- You will investigate, evaluate, and resolve network and data performance issues to ensure optimal and reliable service for our customers.
- The work you’ll be doing will directly impact customer satisfaction and help keep us ahead of the competition.
- Evaluating service performance trends and isolating root causes of impacted services.
- Performing 5G, LTE and VoLTE testing with analyses of relevant key performance indicators.
- Optimizing 5G and LTE RAN networks using traditional and innovative means.
- Investigating and resolving customer complaints regarding service.
- Optimizing embedded network for integration of new cell sites, small cells, and In-building systems.
Desired Skills:
- You have a strong customer service orientation. You like to take ownership of an issue and resolve it successfully.
- You are able to understand and evaluate a complex problem and present solutions.
- You work well independently as well as effectively with diverse business teams and vendors to implement solutions.
You’ll need to have:
- Bachelor’s degree or four or more years of work experience.
- Four or more years of relevant work experience. Valid driver’s license.
Even better if you have one or more of the following:
- A degree. Knowledge of 5G, LTE including VoLTE and RAN networks. Knowledge of data analysis/post-processing tools such as Irisview, Actix, DMAT.
- Knowledge of IP and transport protocols.
- Knowledge of programming languages such as Python, Unix, scripting tools. Knowledge of analytical software such as MapInfo, Tableau.
- Knowledge of Ericsson systems Ability to differentiate and diagnose RAN and CORE related problems.
- Understanding of IMS and systems engineering aspects related to RAN and proficiency in Core level call flow analysis.
Logistics: