JD : 4 6 Years Engineering and Development experience in an enterprise role for Infrastructure operations 3 4 years of hands on implementation experience with ServiceNow ITOM, Event Management, Discovery, CMDB, Service Mapping, Integrations with 3rd party tools using APIs, Orchestration, Cloud Management Working knowledge of Infrastructure and Application Monitoring Tools Deployment and Functioning Good understanding and knowledge of Cloud and On Premise Infrastructure/Applications Hosting platforms and environments College Degree in Information Systems or Engineering or Equivalent technical training/ experience . Implementation Specialist Trainings accreditation and certifications is desirable in at least one of the following: ServiceNow Discovery ServiceNow CMDB ServiceNow Event Management ServiceNow Business Service Mapping 3rd party monitoring tools integrations using APIs Formal training and Certification in ITIL v4 Foundation Roles and Responsibilities : As an ITOM Developer focusing on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Solutions utilizing the ServiceNow ITOM applications The ITOM Developer is comfortable in scripting and coding ITOM solutions, namely Event Management, Discovery, CMDB, Service Mapping and Orchestration Knowledgeable and familiar in the ServiceNow ITOM features and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, including the following: Event Management, Discovery, CMDB, Orchestration, Service Mapping, Integrations and Cloud Management. Code and Test Scripts and Configuration for ServiceNow Discovery Installs and configures ServiceNow MID Servers in customer environments Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping. Deliver technical workshops on ITOM: Event, Discovery, CMDB, Orchestration, Service Mapping, Cloud Management Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies Construct manual business service maps with relationships and dependencies Ability to write Orchestration workflows Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs all scripted aspects of the ServiceNow system Hands on experience with ITSM modules would be an advantage

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