Date: May 8, 2025

A Thriving Relationship Defined by Enthusiastic Customer Experience

Background

Our client is a multinational, independent investment bank and financial services firm managing over a trillion dollars in client assets. Its growing operational footprint is supported by a well-established Managed Service Provider (MSP) program, within which Indotronix has consistently been recognized as a Top 2 vendor. Our partnership with the client was initiated following several years of persistent and strategic engagement by our senior account manager, who maintained regular communication with the client’s head of HR. Based at the client’s headquarters, the account manager was actively involved in the local chamber of commerce and developed strong relationships with key stakeholders in the client’s hiring ecosystem. To establish credibility, the Indotronix account management team provided HR leaders of the financial services firm with scorecards from comparable clients showcasing Indotronix’s successful performance in IT staffing for similar clients. This consistent outreach ultimately led to our inclusion in the client’s MSP program.

Challenges

Bureaucratic Hurdles: The client often requires multiple rounds of screening, hosting video and panel interviews. As the hiring process stretches over 3-4 rounds, it takes a great deal of effort on the recruiter’s part to keep the candidate interested. Similarly, the account manager must ensure that their team stays motivated during longer hiring cycles.

Narrowing Talent Pool: In recent years an increasing number of requisitions have been for local hybrid positions. This has shifted from the predominantly remote working culture during the pandemic. This shift has narrowed the talent pool for a variety of roles, requiring us to source quality candidates from a smaller area who would be willing to work in the office for at least two days a week.

Increased Competition: There has been a 60% increase in the supplier pool.

Our Approach:

Constant Candidate Communication: We check in our candidates until they’ve settled in, looking at their timesheets every Tuesdays and ensuring that any discrepancies in hours are noted and explained to the client. This constant communication ensures that the client is constantly informed about the candidate’s performance and whereabouts. One of our best scorecards notes the effectiveness of our approach with the client complimenting us on having “excellent proactive business communication”.
Proactive Pipelining: Every new requisition is accompanied by a spotlight call with the client’s hiring manager. We attend a 100% of all spotlight calls, asking relevant questions and gaining valuable insight into what the client is looking for. Our pipelining allows us to stay ahead of the requisitions, better prepare for the spotlight calls and deliver quality talent. In one notable instance, we were commended for improving our ability to secure higher end IT roles including Application Development and Systems Engineering. These were roles requiring candidates with extensive experience in JAVA, Python and .NET full stack development.
Experienced Account Manager: The effectiveness of the recruitment team’s performance is enhanced by the 30+ years of IT industry staffing experience that the account manager brings to the table. They support the pipelining process with valuable insights and personally green light requisitions. Their extensive experience, enthusiasm and ability to motivate the recruitment team is seen in our excellent response rate (~85%) and interview-to-resume ratio (~44%).

Results

• Begun receiving non-IT requisitions (up to 30 a month).
• Recommended by the MSP to the client’s corporate recruiters.
• Only vendor to have been given the opportunity to source and place full-time positions.
• 2^nd highest amount of IT new fills for this mid-year scorecard period.

Conclusion:

Our consistent performance, specifically in the field of IT staffing, has encouraged the client to now entrust us with non-IT requisitions. We now participate in the full cycle, hiring for full-time and part-time positions in IT and non-IT fields, a testament to our strong and growing relationship with the client.