Evolving from a Staffing Supplier to a Proven Partner

In this panel discussion we discuss how relentless focus on meeting clients needs is fueled our growth and helped us evolve to become a valued partner to our client. Key executives Venkat Mantha, Kyle Laulo, and Ritu Thakur will share stories of how they have successfully adapted processes, leveraged technology and used creative ways to meet the changing needs of new and existing customers. The discussion will focus on real world examples, including contingent workforce diversity, with special emphasis on veteran hiring, as well as high volume/high turnover project staffing and onboarding and managing remote roles.

5 Key Takeaways

  • Veteran talent is an important DEI subset: Veteran hires are important to most companies in the US, which makes them important to staffing suppliers. What’s more, they often make for ideal candidates given their ability to both lead and follow, they take instruction well, they understand leadership hierarchies, and have a keen instinct on how to take instruction, complete tasks, and take initiative without being asked. They also work well with ambiguity – as they have a lot of experience with “hurry up and wait.”
  • Aerospace & defense is well-suited for veteran hires: Most veterans transition easily into working within the A&D sector. They have highly applicable military skills, are comfortable speaking that language/working with those familiar machines, and in general have the know-how to work well in these environments.
  • Proactivity is vital to success: Given the fast-paced nature of the staffing industry, organizations looking to stay ahead of the curve have to continually have lines in the water with viable workers. If it takes too long to source quality talent, the job req. Will likely already be filled by someone else. Staying involved in veteran communities, marginalized communities, or any other talent pools is vital to securing a placement.
  • Match military and civilian vernacular: There is often a disconnect with the language corporate organizations use and the vernacular military personnel are used to hearing. A great way to increase veteran hiring is to call out certain skills or requirements in job descriptions as they relate to the relevant military skills these talent have. Without it, many veterans may overlook roles they’re qualified for because they don’t see how the skills they have from the military match up with the details of the job. On the other side of the coin, recruiters also need to be better trained in reading military resumes to understand what exactly those skills are.
  • Flexibility and communication are key: When it comes to sourcing for quick-turnaround jobs, it’s important to remain flexible on both the requirements and conveying new details to hires. Details, like work timing, job duration, etc. can all change quickly, so suppliers need to be in constant communication with their talent to assuage fears, address concerns, and, importantly, retain them so the project can be completed on time.


Standout Quote

“There are over 200,000 military active duty members that separate each year from the military and over 90 percent of them engage with their on-base TAPS program as they separate.”

So, it’s in our best interest to work with those programs to secure top talent as soon as they’re available.

About the panelists:

Evelyn Chen

Venkat Mantha
President, Indotronix-Avani Group

Venkat Mantha: Currently serves as the President of Indotronix Avani Group. He has 25+ years experience in Business Development and Relationship Management in the U.S., Europe, the Middle East, and India. His initiatives have enabled Indotronix to win and expand several large nationwide contracts. He is now responsible for leading Indotronix Avani as it achieves the strategic goals set for the corporation. He has a BS in Mechanical Engineering and an MBA in Marketing.  

Evelyn Chen

Ritu Thakur
VP – Client Services at Indotronix

Ritu Thakur: Currently serves as the Vice President of Client Services at Indotronix. She has worked in various account management capacities for over 15 years with Indotronix. Today as part of senior leadership team she oversees the management of a number of strategic accounts. She has an MBA in Marketing.

Evelyn Chen

Kyle Laulo
Director of Client Services & Veteran Affairs

Kyle Laulo: Currently serves as the Director of Client Services & Veteran Affairs at Indotronix. In that capacity, he oversees account management at key Aerospace & Defense clients. He has over 25 years experience in recruiting operations and account management in the staffing industry. He has a BS in Aeronautical Technology – Aviation Management.

About Ceipal Connect:

Ceipal Connect brings together the staffing and recruitment industry’s leading innovators to meet, network, and trailblaze the future of staffing.