Position –A/V Technician
Location: Washington, DC 20036
Duration: long term contract
your primary responsibility will be Key activities include:
Capture and maintain equipment inventory data
Perform periodic inspection of ** rooms to ensure equipment is functional and required accessories (e.g. cables, connectors, etc.) are available. Client and Client will define inspection frequencies based on number of ** rooms and available capacity for each location
Monitor ServiceNow ticket queues established for capturing AV requests and issues
Perform basic maintenance, troubleshooting and repair of A/V devices (subject to device warranty restrictions)
Communicate with Client facility management and device OEMs as required
Perform onsite escorts for OEM and 3rd party support vendors
Perform A/V and conferencing software set-up support prior to scheduled meetings
Provide user support during meetings
Log work activity via Client ServiceNow ITSM
Provide monthly reports including a summary of known ** room issues and recommendations to improve maintenance processes and ** room performance
Support monthly user training sessions
Maintain documentation and training materials for all AV rooms covered in this agreement
Assist with new equipment installation and configuration as appropriate . Equipment installation will be performed by 3rd party support vendors
Initiate OEM and 3rd party support tickets as needed and coordinate troubleshooting and support to address these issues
Indotronix is an Equal Opportunity Employer
Srinivasa Rajana
The hiring staff was extremely friendly and easy to reach for communication. They always followed through when they said they would do something.
Melissa R.
IT Contract Manager – State Government Agency Client (January 2022)
I had to fly abroad to my native country due to a family emergency, so I couldn’t complete a few onboarding tasks. Indotronix was with me every step of the way, from start to finish, which was very helpful. Overall, I would rate my experience as a 10/10.
Thien T.
Sr. Manufacturing Operator – Life Sciences Client (November 2022)