• Computer skills are a must. Being able to utilize Microsoft Office suite to go through their emails, basically set up an online account, reset a password, things of this nature which may be routine for a regular computer user. Candidate should be able to answer general questions about Office products. Productivity Management: Strong soft skills are needed (great tone, empathy) as this role is required to make outbound calls.
• Should be able to meet daily task handling through various form & medium of communication, written and/or verbal or phone.
• Should be able to meet the quality, productivity targets & defined timelines to ensure Service Level agreements (SLAs) and ensure there is no penalty due to miss in SLAs.
• Ensure accuracy in the tasks completed.
• Demonstrate analytical capabilities while performing tasks.
• Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating Specialized/Practical Knowledge:
• Computer literate, should be able to work with different programs and screens with the customer on the line.
• Excellent grasping powers able to understand the various processes.
• Ability to work in flexible work schedule, including holidays & weekends. Knowledge, Skills & Abilities
• Should be committed and focused to succeed under challenging work environment
• Should be able to adapt with the changes in the processes and updates in a dynamic process.
• Strong numerical skills and a positive "Can do" attitude combined with strong attention to detail and an awareness of current market issues.

Indotronix is an Equal Opportunity Employer