Customer Service Representative
Worcester, Massachusetts, United States | Posted: 1/12/2024
Job Title: Customer Service Representative
Location: 46 Main Street, Worcester County, Worcester, MA 01608
Location: 46 Main Street, Worcester County, Worcester, MA 01608
Training period - 15days
Work days - Mon to Fri
Onsite Operation Hours: M-F, 9:00 am – 5:00 pm EST
client is looking for CSR agent who can speak good English or Bilingual in Spanish
Description:
Intelligent Citizen Services Onsite Contact Center Agent
The Intelligent Citizen Services Associate will leverage customer service skills, problem solving, and attention to detail to deliver a positive customer experience.
The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results.
Job Responsibilities
• Interact face to face live with walk in clients
• Research and resolve member questions and issues using multiple online tools and systems
• Track and monitor the status for open request using multiple online tools and systems
• Document all work including completed tasks and notes in an online CRM tool
• Review and analyze member paperwork, forms, and activity within multiple online tools and systems
• Conduct outreach via phone and online to client members to gather additional information or provide issue resolution status
• Collaborate with internal teams to research and resolve issues for client
• Collaborate with external third-party teams to resolve issues for client
• Answer member questions as needed
• Answer incoming phone calls, chats, and/or emails Basic Qualifications (Required Credentials)
• 2 years of Customer Service experience
• High School Diploma or GED
• Proficiency with computers: Experience using the internet, email via Outlook, etc.
• Listening, verbal, and written communication experience
• Microsoft Office (Excel, Word, Outlook, and Teams) experience Preferred Qualifications (NOT Required Credentials)
Indotronix is an Equal Opportunity Employer
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Job Code
JPC - 165310
Posted Date
2024-01-12 11:08:45
Experience
1-4 years
Primary Skills
Customer Service Representative
Salary
$23.00-$25.00
Contact Person
Pramod Gayam
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