Desktop Technician
Rensselaer, New York, United States | Posted: 2/7/2024
Position –Desktop Technician
Location: Rensselaer, NY 12144
Duration: long term
Pay rate $23/hr on w2
2-3 years of technical experience is fine.
Strong customer service skills preferred
Summary:
you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
This is a journeyman position for the typical desk side support technician.
You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
Responsibilities:
Provides support for software, hardware and networking support for desktops, laptops and servers
Provides maintenance and support on legacy products
Supports Core, server products
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Indotronix is an Equal Opportunity Employer
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Job Code
JPC - 168894
Posted Date
2024-02-07 05:04:58
Experience
2-20 years
Primary Skills
Install, deploy, breakfix
Salary
$22.86-$22.86
Contact Person
Srinivasa Rajana
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