Indotronix is seeking a Hybrid Job -- IT Access Administrator 3  for a Job Opportunity in Seattle,Washington,

Job Description :

Responsibilities may include Service Request Workload management, troubleshooting to resolve access issues, technical support to customers, addressing questions and issues that require in-depth knowledge of computing systems access and functionality.

Analysis and problem-solving skills in support of continual improvement.

Collaborating with cross-functional teams to ensure timely and satisfactory solutions for customers.

A successful candidate will be driven, forward-thinking, a proactive problem-solver, and have knowledge and experience working in highly regulated environments. They will adhere to generally accepted industry standards for project management and technology (e.g. PMI,

Project Management Body of Knowledge - PMBOK, ANSI and ISO Standards) as well as experience interfacing with Agile software development teams.

 

Position Responsibilities:
• Experience with implementation of projects for software systems, business operations, automation, and continuous improvement
• Execute workload management role for current and future ticketing system solutions
• Experience using or applying metrics to measure performance against operations to ensure high quality delivery
• Engage and collaborate with Product Managers, product teams, including development, in gaining resolutions to critical complex problems and incidents
• Provide input on severity/priority of defects
• Conduct trend analysis (Facts and Data), including metrics to support analyses
• Identify Process improvements
• Create and maintain job related documentation to assist customers and internal staff.
• Escalation Readiness: May be required in some cases for 24x7 Availability to support escalated urgent issues
• Collaborates with Information Security and other Boeing teams to ensure that Identify and Access Management tools meet operational requirements.
• Builds and maintains a strong working relationship with a matrix organization to resolve customer issues, inquiries, and requests.
• Ability to apply business and IT analysis skills and communications skills to resolve a combination of difficult and complex internal/external customer issues that require collaboration across multiple groups.
• Effective written and speaking skills to communicate with individuals with English as a primary language and those with English as a second language.
• Systems thinking background
• Emotional Intelligence Awareness

 

• Bachelor's degree or 5 years professional experience equivalent
• 3-5+ years of experience in a related Business Compliance, Project / Program Management, and/or Business Operations role
• 2+ years of experience of in a workload management role with CRM or ticketing system Solutions
• Experience using or applying metrics to measure performance against operations to ensure high quality delivery
• 3+ years of experience using all the following Microsoft Office Applications (Word, Excel, and PowerPoint); specifically, with strong Excel abilities.
• 1+ years tracking work with Azure Dev Ops Team Foundation Server (ADO/Client)

Desired Skills Set :

• Experience with Microsoft technologies: Azure Cloud Services (IaaS, PaaS, SaaS),
• Experience using other technologies including Salesforce, Salesforce Analytics
• Experience with Identity & Access Management solutions and their place in provisioning services to customers
• Experience using MS SharePoint, strong MS Office Suite experience, Confluence, Azure Dev Ops Team Foundation Server (ADO/TFS)
• 3+ years of experience in a customer support function/role

 

Education Qualification :
Education typically acquired through advanced education (e.g. Bachelor)