Indotronix is seeking a Hybrid- Lead Voice Engineer in Phoenix AZ, and multiple client tech hub locations

Position: Lead Voice Engineer

Position Location: Hybrid 2-3 days in office

Phoenix AZ- Primary

Pittsburgh PA, Birmingham AL- Secondary

Duration: Contract to hire

Candidate Technical and skills profile:

Key responsibilities:

1. Serve as Lead Engineer, responsible for operational oversight, maintenance, and administration of IPC and Verint Call Recording systems, and ensuring redundancy, fault tolerance, and data integrity are fully operational.

2. Lead system upgrades and migrations.

3. Demonstrate mastery in troubleshooting and resolving technical issues related to Verint solutions, provide expert-level guidance to other team members, and serve as escalation point for peers, traders, and external business units.

4. Lead collaborative working sessions with cross-functional teams to improve system performance.

5. Independently perform routine system checks to ensure peak performance in the environment.

6. Through extensive prior experience, identify deficiencies in environment configuration and make recommendations to management for design and architecture improvements to further system reliability.

7. Develop, implement, and document best practices for system maintenance and operation.

Must have technical skills/experience:

IPC or Verint Call Recording systems

Proficient in system troubleshooting and problem resolution.

Strong understanding of telecommunication and VoIP systems.

Flex Skills:

Call Center environment

Soft skills that would make a candidate successful in this role:

Strong communication and interpersonal skills, a high degree of professionalism when working with executives and business leads, and the ability to work in a team.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Strong organizational skills and the ability to handle multiple tasks simultaneously

Degrees or certifications for the candidate to be successful:

Bachelor’s degree in Computer Science, Information Systems, or a related field.

Relevant certifications in Verint and/or other call recording solutions and call center technologies.

Interview Process:

1- Phone; manager/ peer manager

2- Video; technical round with team

Indotronix Commitment: A Safe and Inclusive Workplace" – Promoting a Culture of Inclusion, Respect, Equality, and Diversity: Ensuring Safety and Non-Discrimination.

We actively strive to attract, retain, and empower a diverse range of talented individuals, recognizing that diverse perspectives and experiences enhance our collective performance.

Breaking Barriers:  Your Potential Knows No Limits. Embrace Your Potential, Apply Today!"

Celebrating & Honouring Veteran Contributions: Approximately 13% of our workforce are veterans (nearly twice the national average). This achievement underscores our deep commitment in fostering Opportunities for success to Civilian Careers

Recognition - Indotronix has been recognized as one of the largest staffing companies in 2023 by Staffing Industry Analysts – a testament to our continued growth, commitment to excellence, and the trust our clients and candidates place in us.

Compliance Indotronix upholds good corporate citizenship by complying with all applicable laws, including taxation, equal employment opportunity, statutory benefits, and data reporting. In 2022, we hired over 2,000 U.S.-based employees as consultants, contributing to workforce expansion and client service excellence.

Indotronix is an Equal Opportunity Employer