Sr. Associate Customer Service
Haltom, Texas, United States | Posted: 4/22/2024
Job Title: Onsite Job - Sr. Associate Customer Service
Location: Haltom City TX
Duration: 12 Months Contract
Max Pay: $21/hr to $25.00/hr on W2
Location: Haltom City TX
Duration: 12 Months Contract
Max Pay: $21/hr to $25.00/hr on W2
Job Description :
Sr. Associate Customer Service. In this role, you will ensure that customer inquiries are handled in a timely and professional manner, and that our customer service standards are met every day.
To be successful in this role, you must have a strong professional background in customer service, and a commitment to providing excellent customer service. You should possess excellent communication and organizational skills, and must be able to work well in a fast-paced, team-oriented environment. The ability to manage multiple customer accounts and to troubleshoot problems quickly and efficiently is essential. We are looking for a motivated individual with a passion for providing exceptional customer service and a commitment to customer satisfaction.
If you have a positive attitude, a strong work ethic, and the drive to exceed customer expectations.
Responsibilities:
• Utilize support processes and methodologies
• Assess customer needs
• Provide resolution in a timely manner
• Communicate effectively with customers
• Work independently and in a team environment
• Develop creative solutions to customer problems
• Maintain customer service principles and practices
• Provide feedback to management regarding customer service issues
• Utilize problem-solving skills to resolve customer issues
• Maintain a high level of organization and detail-oriented approach
• Take initiative and ownership of customer issues
• Manage multiple customer requests simultaneously
• Utilize support processes and methodologies
• Assess customer needs
• Provide resolution in a timely manner
• Communicate effectively with customers
• Work independently and in a team environment
• Develop creative solutions to customer problems
• Maintain customer service principles and practices
• Provide feedback to management regarding customer service issues
• Utilize problem-solving skills to resolve customer issues
• Maintain a high level of organization and detail-oriented approach
• Take initiative and ownership of customer issues
• Manage multiple customer requests simultaneously
Required Skill Set :
Superior organizational and time management skills Strong computer skills Strong knowledge of SAP
Strong Attention to detail, accuracy with data entry, and an aptitude for organization Strong communication skills
Prior experience working in materials or customer service role
Some Knowledge of ITAR shipping compliance.
Some Knowledge of FAA/EASA requirements.
Some knowledge of HazMat and Dangerous Goods shipping requirements. Strong sense of urgency and ability to prioritize completion of tasks Exceptional written and oral communication skills Shows initiative and is driven to succeed. Highly proficient in MS Office 365 products (Word, OneNote, Teams, Access, Excel, PowerPoint, Project, etc.)
Education Qualification :
Associates Degree
Associates Degree
Indotronix is an Equal Opportunity Employer
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Job Code
JPC - 171827
Posted Date
2024-04-22 01:25:06
Experience
1-5 years
Primary Skills
Some Knowledge of ITAR shipping compliance.
Salary
$21.00-$25.00
Contact Person
Udayraj Karwar
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