Job Description

Understands business objectives and problems, identifies alternative solutions, performs studies and cost/benefit analysis of alternatives. Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system: Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be; summarized, and formats for reports. Writes detailed description of user needs, program functions, and steps required to develop or modify computer program. Reviews computer system capabilities, specifications, and scheduling limitations to determine if requested program or program change is possible within existing system.

Additional job details and special considerations

Essential Job Functions

• Performs moderate to advanced administrative support tasks on the enterprise RSA Archer instance including system maintenance, enhancements, support tasks. 
• Follows established change management guidelines to document requirements, plan implementation, obtain approval, and execute planned changes with the various lifecycle stages of the RSA Archer platform from development to production. 
• Works with Cybersecurity staff and leadership at all levels to identify areas for improvement, recommend solutions, and follow directions to continuously improve and maintain the platform in direct support of furthering the agency security objectives. 
• Monitor Archer support requests, enter needs or changes, document requirements, scope prerequisites and dependencies, and share or escalate needs with appropriate parties to ensure quality of customer support, communication, and the successful completion of support tasking. 

Preferred Experience with RSA Archer, or similar modular enterprise web applications. 

• Experience managing enterprise web applications a must.
• Preferred experience following ITIL or similar change management processes.
• Past experience working with a relational database web application to implement cyber security governance, risk and/or compliance frameworks, in a metric driven environment preferred.
• Ability to work in a team of contributors with different degrees of experience and expertise, and with collaboration from multiple managers.
• Good time management skills in the presence of competing priorities and limited resources

         Experience

8              Required               IT experience and/or enterprise information system administration

8              Required               Experience working with a relational database web applications

4              Preferred                RSA Archer system or similar GRC platform administration

4              Preferred                Experience following ITIL or similar Change management

Indotronix is an Equal Opportunity Employer